Founding Operations Lead

Apply on YC · Original job listing

• Role: Operations
• Experience: Any (new grads ok)
• Visa: US citizen/visa only

Every restaurant we work with is owed a number of visits and a level of reach each month. Your job is making sure that happens across every account, every cycle. You'll know which restaurants are on track and which aren't before anyone tells you, and why. When something goes sideways you handle it. Then you make sure it doesn't come back. The AI handles the volume, but it only gets better because someone is paying attention to where it falls short. You'll spot the patterns, figure out what needs to change, and often build the first version of the fix yourself.

This is an operations role for someone who thinks like a product owner. If your instinct after fixing something twice is to make sure there's no third time, you'll do well here.

What you'll own

The numbers. Every account has targets. You own hitting them.

The booking engine. Our matching and booking runs on AI. You're the owner behind it. You watch what it gets right, you catch what it gets wrong before a customer notices, and you make it better every week. 

The relationships. Owners talk to you. Creators rely on you. When something needs a person instead of a system, that's you.

Building for scale. Whatever you build has to work at 150 accounts and at 1,500 accounts. We want the version of this operation that works in every city we expand to, and you're the one building it.

What we're looking for

Required

• 3+ years in operations, customer success, or account management, somewhere you owned an outcome and not just a queue