Founding Ops

Apply on YC · Original job listing

• Role: Operations
• Experience: 1+ years
• Visa: US citizen/visa only

Who We Are

The next frontier of applied AI isn't another chat window embedded in a system of record. It's systems that can perceive, reason about, and act on the physical world. Restaurants are a $1.5T industry that runs almost entirely on tribal knowledge and guesswork, and where the data that matters has never before been captured cleanly.

At Marble, we're building the first agentic operating system for physical industries, starting with multi-unit restaurant groups.

We've spent decades in this industry and have shipped AI/ML systems at scale for some of the largest institutions on the planet. We speak the customer's language and are building workflows around processes we already understand deeply. In less than four months, we signed 150+ restaurants across the US, Canada, and Europe, and have grown 25% week over week for three months and counting. We're backed by Y Combinator and a host of incredible investors, angels, and operators.

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The Role

You'll own everything that happens between a signed contract and a delighted customer.

The role is one part operations, one part customer success, one part forward deployment. You'll run deployments, be the primary point of contact from the moment a contract is signed, build the playbooks that unlock scale, and work directly with engineering to turn what you learn in the field into rapid product iteration.

You'll work directly with the founders in-person in NYC and grow into a leadership role as the company scales. You'll sit at the seam between customers, product, and engineering, and you'll need to be fluent in all three.

We've seen excellence in these types of roles before and the through-line is clear. There is a particular kind of person who takes pleasure in forcing structure into highly unstructured environments. If that's you, and you get excited rather than anxious by that kind of challenge, this role was written for you.